Position Title: Quality Manager

Department: Quality

Reports To: Director of Quality

Job Type: Salaried, Exempt

Location: Multi-Site Manufacturing Environment - Burlington NC

Schedule:

1st shift: 7:00am-3:30pm

2nd shift: 3:00pm-11:30pm

3rd Shift: 11:00pm-7:30am

*Quality is currently working 6 days a week due to seasonal demand, will revert back to 5 once busy season passes. 

Position Overview

The Quality Manager leads Quality Control Technicians across all shifts at a single production facility. This role is responsible for ensuring consistent product quality, food safety, and regulatory compliance throughout manufacturing operations. The Quality Manager serves as a key liaison between Quality, Production, and site leadership, driving continuous improvement and cross-functional collaboration.

Essential Duties and Responsibilities

Leadership and Oversight

• Supervise and schedule Quality Control Technicians across all three shifts to ensure adequate coverage
• Provide coaching, performance feedback, and development support to QC team members
• Conduct shift handoffs and daily reviews to maintain continuity of quality standards
• Support hiring, training, and cross-training initiatives within the Quality team

Quality Control and Compliance

• Ensure compliance with GMPs, food safety standards, and customer requirements
• Oversee daily line checks performed by QC Technicians, including product integrity, brix and pH testing, label and date code verification, and GMP audits
• Monitor, escalate, and resolve quality deviations, complaints, and nonconformances in a timely manner
• Partner with Production, Engineering, and Sanitation teams to implement corrective and preventive actions

Audits and Documentation

• Prepare for and support regulatory, customer, and third-party audits
• Maintain accurate and timely quality documentation, reports, and data tracking

Collaboration and Communication

• Act as the primary on-site quality leader for production management and shift supervisors
• Ensure consistent communication of quality expectations across all shifts
• Escalate major quality issues to senior quality leadership and support corrective action planning
• Promote a culture of accountability, professionalism, and food safety awareness

Qualifications

Education and Certifications

• Bachelor’s degree required, preferably in Food Science, Biology, Chemistry, or a related field
• HACCP, PCQI, SQF, or other food safety certifications preferred

Experience

• 3 to 5 years of quality assurance or quality control experience in food manufacturing
• Prior supervisory or team leadership experience required

Knowledge and Skills

• Strong understanding of food safety regulations and industry standards
• Excellent problem-solving and analytical abilities
• Ability to lead and collaborate across multiple manufacturing sites
• Strong written and verbal communication skills in English
• Proficiency with Microsoft Office and quality management systems
• High attention to detail and ability to interpret customer quality requirements

Travel Requirements

• Travel required between multiple manufacturing facilities

Physical Requirements

• Ability to stand, walk, and sit for extended periods
• Use of hands and fingers for inspection and documentation
• Ability to reach, climb, balance, stoop, kneel, crouch, or crawl
• Ability to speak, hear, and clearly see, including color, depth, and peripheral vision