IT Technician

Job Summary

The IT Technician will provide technical support for division desktop and laptop computers, including software installation, hardware setup, troubleshooting, diagnosis, and resolution of technical issues. This role is responsible for both local and remote support to ensure efficient operation of Windows systems. As a member of the Helpdesk team, the IT Technician will work collaboratively to deliver exceptional customer service to staff.

Essential Duties and Responsibilities

• Support division desktop and laptop computers.
• Install, configure, and troubleshoot software and hardware.
• Diagnose and resolve technical issues related to Windows systems.
• Perform local and remote support for staff as needed.
• Deploy computer systems and ensure proper functionality.
• Work collaboratively within the Helpdesk team to provide excellent customer service.

Required Education, Knowledge, Skills, and Abilities

• High school diploma or equivalent required.
• Minimum of five (5) years of IT experience supporting computer systems.
• Training or experience in IT support, including computer system maintenance and software/hardware installation.
• Desired certifications include CompTIA A+, Network+, Security+, or Microsoft certifications such as MSCE, MCTS, MCITP, or MCDST (not required).
• Associate degree preferred.
• Strong attention to detail and outstanding verbal and written communication skills.
• Excellent multitasking and problem-solving abilities.
• Ability to work independently with minimal supervision and complete tasks accurately.

Requirements

• Must be able to lift computer and computer-related equipment (generally up to 30 pounds unassisted; over 30 pounds assisted).

Additional Requirements

• Must be able to clear a Motor Vehicle Record (MVR) check.
• Must be a U.S. citizen.

Work Environment

• Dress Code: Business casual.
• Work Hours: Monday through Friday, 8:00 AM – 5:00 PM.

Join the Cross Resource Group Team!

At Cross Resource Group, we value our employees and are dedicated to providing a rewarding and inclusive work environment. We are proud to offer a competitive and comprehensive benefits package to meet the diverse needs of our team.

Employee Benefits Include:

• Healthcare Insurance: Comprehensive coverage to ensure access to quality healthcare.
• Dental Insurance: Robust coverage for optimal oral health.
• Vision Insurance: Regular exams and corrective lenses covered.
• Disability Insurance: Short and long-term coverage protecting against loss of income due to illness or injury.
• Life Insurance: Providing financial security and peace of mind for our employees and their loved ones.

Why Choose Us?

Become a part of a dynamic team committed to professional growth and development. Explore our job openings and experience the rewards of being part of a company that values your health, happiness, and success.